Last updated: 16 October 2025
This Privacy Notice applies to personal data collected on our website www.crewstakelabs.com ("Website"). This Privacy Notice sets out the categories of personal data we collect from you, how we collect it, what we use it for, and with whom we share it in accordance with the Privacy Act 1988 (Cth). For the purposes of this Privacy Notice, "Crewstake Labs", "we", "us", and "our" means Crewstake Labs (part of Crewstake Pty Ltd), ABN 54671816087.
By "personal data" we mean any information relating to you such as your name, contact details, taxpayer identification number, account number, account balance, transaction information, or online identifiers such as your IP address. Personal data does not include data where you can no longer be identified from it such as anonymized aggregate data.
Crewstake Labs is a data controller. This means that we are responsible for deciding how we hold and use personal data about you. If you have any questions about this Privacy Notice or how we handle your personal data, please contact us at hello@crewstakelabs.com.
This Privacy Notice applies to personal data about you that we collect, use, and otherwise process in connection with your relationship with us as a user of the Website.
We may provide supplemental privacy notices on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your personal data. Those supplemental notices should be read together with this Privacy Notice.
The categories of personal data about you which we may collect, store, and use include:
We use your personal data to: provide and improve our services, respond to enquiries, manage customer relationships, perform analytics and product research, comply with legal obligations, and—where permitted or with consent—send marketing communications (email/SMS/phone).
The law specifies certain 'lawful bases' under which we are allowed to use your personal data. Most commonly, we rely on one or more of:
Where we rely on consent, you can withdraw it at any time by contacting us at hello@crewstakelabs.com or using the unsubscribe/opt-out mechanisms provided.
We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data itself as it can no longer be used to identify you. If we combine aggregated data with your personal data so that it can identify you, we treat it as personal data in accordance with this Privacy Notice.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, if we are required by law to do so or if we reasonably believe that it is necessary to protect our rights and/or to comply with judicial or regulatory proceedings, a court order or other legal process.
We may collect personal data about you:
We may also automatically collect certain data when you interact with our Website, such as technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies (see "Cookies & Similar Technologies" below).
We may receive personal data about you from third parties and public sources, such as:
We use Attio as our customer relationship management (CRM) platform to store and manage contacts and communications.
Where permitted by law or with your consent, we may send you marketing communications (email, SMS, or phone) about Crewstake Labs features, offers, events, and updates. You can opt out at any time by using the unsubscribe link in our emails, replying STOP to SMS (where supported), or contacting hello@crewstakelabs.com.
We do not sell your personal information.
We may share your personal data with third parties where this is required by law, where you have consented, or where we have another legitimate interest in doing so.
We may share your personal data with:
We use cookies and similar technologies for site functionality, analytics, and marketing (including conversion measurement and audience insights). You can manage cookies through your browser settings and, where applicable, via on-site consent tools.
Some web browsers may transmit "do not track" signals to websites and online services. There is no standard that governs what websites should do when they receive these signals. We currently do not take action in response to these signals. If a standard is established, we may revisit our policy.
Crewstake Labs is an Australian organisation. Our marketing partners and sales affiliates may be located outside Australia. The personal data we collect about you may be transferred to and processed in other countries. We implement safeguards intended to protect your personal data and ensure it is treated in a manner consistent with Australian privacy laws. If you require further information about cross-border transfers, contact hello@crewstakelabs.com.
We retain personal data only as long as necessary for the purposes set out in this notice, including legal, regulatory, accounting, or reporting requirements.
To determine retention periods, we consider the amount, nature, and sensitivity of the data, the risk of harm from unauthorised use or disclosure, the purposes of processing, and legal requirements.
In some circumstances, we may anonymise your personal data (so it can no longer be associated with you). Once anonymised, it is no longer personal data.
Once we no longer require your personal data for the purposes collected, we will securely destroy it in accordance with applicable laws and regulations.
It is important that the personal data we hold about you is accurate and current. Please let us know if your personal data changes during your relationship with us.
You may have rights to access, correct, delete, restrict or object to processing, and to data portability, subject to applicable law. To exercise these rights, contact hello@crewstakelabs.com.
You also have the right to make a complaint at any time to an Australian data protection authority. We'd appreciate the chance to address your concerns first, so please consider contacting us.
While we strive to protect all information we receive from you, we cannot guarantee the security of any information you transmit to us.
You will not usually have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is manifestly unfounded or excessive, or we may refuse to comply in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise your other rights). This is an appropriate security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Where you have provided consent to the collection, processing, and transfer of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact us at hello@crewstakelabs.com or update your preferences using the unsubscribe or preference links in our marketing emails. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose(s) you originally agreed to unless we have another legal basis to do so.
We reserve the right to update this privacy notice at any time. We will make an updated copy available on our Website and notify you when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal data.
We have implemented measures that are reasonably designed to secure your personal data from accidental loss and from unauthorized access, use, alteration, and disclosure.
This Privacy Notice was written with brevity and clarity in mind and is not an exhaustive account of all aspects of our collection and use of personal data. If you require any further information, please do not hesitate to contact us at hello@crewstakelabs.com.
Level 1/57 Berwick St, Fortitude Valley QLD 4006, Australia.