Question 1

What is Crewstake Labs?

Accepted Answer

Crewstake Labs is the modernisation arm of Crewstake Holdings. We help established Australian small businesses tighten up systems and operations — practical, fixed-scope work, not consulting theatre.

Question 2

How is this different from a management consultant?

Accepted Answer

We’re practitioners. We buy and operate small businesses, and we implement the same systems we recommend. We do the work with you — not a 47-slide deck and a handover.

Question 3

Do I need to use all three tiers?

Accepted Answer

Nope. Most clients start with an audit and decide from there. No pressure, no lock-in.

Question 4

How long does a typical engagement take?

Accepted Answer

Audits are usually half-day to full-day. Implementation packages are typically 2–6 weeks. Ongoing support runs month-to-month.

Question 5

What tools and systems do you work with?

Accepted Answer

Whatever’s sensible for your business. Commonly: Xero/MYOB, CRMs, job management tools, project management, documentation systems, and reporting dashboards.

Question 6

How much does a business audit cost?

Accepted Answer

It depends on your business size and complexity. Request a quote and we’ll give you a fixed price before any work begins.

Question 7

How much does implementation cost?

Accepted Answer

It depends on what we’re implementing and how messy the starting point is. We scope it properly and give you fixed pricing up front.

Question 8

Do you offer payment plans?

Accepted Answer

Sometimes, depending on the scope and timeline. Ask when you request a quote and we’ll tell you what’s possible.

Question 9

Are there any government grants I can use?

Accepted Answer

Sometimes. Grant availability changes. We can point you in the right direction, but you should confirm the latest details on business.gov.au.

Question 10

What happens after I request a quote?

Accepted Answer

We’ll review your details, ask a couple of clarifying questions if needed, then come back with a clear quote and timeline. Typical response is within 1 business day.

Question 11

Do you work on-site or remotely?

Accepted Answer

Both. We’ll recommend what makes sense based on the work and your team.

Question 12

Will you work with my existing accountant/bookkeeper?

Accepted Answer

Absolutely. We love working alongside your advisors. We’re not here to replace your accountant — we fill the ops/systems gap they can’t.

Question 13

What if my team resists the changes?

Accepted Answer

Normal. We keep it simple, train people properly, and build processes that fit how the team actually works — not how a textbook says it should work.

Question 14

What’s the relationship between Crewstake Labs and Crewstake Holdings?

Accepted Answer

Crewstake Holdings acquires and operates small businesses. Crewstake Labs advises and implements modern systems. The two are separate — your business data stays with Labs.

Question 15

Will you try to buy my business?

Accepted Answer

Not as part of Labs. If you ever wanted to explore a sale with the Holdings team, that would be a separate conversation and entirely optional.

Question 16

Is my business data shared with the acquisitions team?

Accepted Answer

No. Your data stays with Labs and is not shared with the acquisitions team.

FAQ

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